Omni-Channels: The Effects of New Technologies on Bank and Branch Profitability

Posted November 15, 2016 by Jeffrey L. Morris, Stephen D. Heckard.

With the introduction and expansion of fintech through mobile apps, internet services, and digital banking, customers are demanding more convenient ways to accomplish their banking needs. Customers are no longer solely dependent upon the personal services provided at traditional bank branches. Jeff Morris, Managing Director and Principal of Austin’s Financial Management Division, and Steve Heckard, Managing Director of Austin’s Technology Solutions practice area, co-hosted this one-hour, complimentary webinar. These technologies are designed to meet customer demands, improve efficiencies, and expand product lines, but how do they impact a bank’s profitability? This webinar provided information on the impact of omni-channels on bank and branch profitability; the future of community bank branches; fintech applications that best serve community banks; and ways to analyze, plan for, and adapt new technologies.

Presentation Slides